ESPN has been making a big push over the last year with their WatchESPN app for mobile and tablet devices. The concept is nifty, allowing those with cable providers who subscribe to the service (pay extra to ESPN), to stream live and archived video content to their phone or tablet.
This comes in handy when at a friend's house during a big time college football game and somehow his manlihood has reduced to a point where he has to watch a DVR'd episode of Psych with his fiance instead. Psych is terrible btw.
Unfortunately for ESPN, a recent update to the app seems to have rendered it useless to a good chunk of users. Most all of the reviews for the newest 1.6.2 version are 1 star, and half the reviews for the app in general are 1 star out of 17,000. That's not exactly what you expect to see from a multi-billion dollar corporation.
The vast bulk of reviews since the update pushed last week read like this:
"Worked great before new upgrade. Now it does nothing but crash.'"
"Crashes and more creashes and I'm not talking about Nascar!"
"Crashes as soon as you try to watch a video"
"Nice Update! Now I can't use this on my Iphone. Can't wait to see what the next update brings! Go ESPN!"
These are pretty much the only comments you find since the update went into effect.
Streaming live video over the internet to mobile devices is pretty complicated and things can obviously go wrong. That said, they had an app that was working well and somehow the testing of the new update wasn't extensive enough as nobody seems to be having any luck with the new version. If this was a startup or a side project of a developer, it wouldn't be a big deal. But when it's ESPN and football season is days away, a failing WatchESPN app is probably something you want to be a bit more diligent about.
Just checked my app to see if it was working - they made me sign in to my Comcast account again and it streamed fine. Then looked at my App Store update list and, sure enough, today's update has not gone through yet. I'm scurred to add it.
I was hoping for something more out of "ruffling feathers" in regard to mobile sports products than just being incompetent and annoying their customers. Is that really news worthy at this point for a major content producer in internet/mobile space?
@Grif_E This is Awful Announcing. Any story that allows them to talk about how ESPN sucks is newsworthy. It's their version of Tebow.
@Grif_E I think it's news worthy. Again, ESPN is a multi-billion dollar corporation. They are trying to dominate all things media. How can they NOT have an app that works properly? Especially when they are trying to push it on their users/customers...
I just used my Watch ESPN app on my iPhone (with this update) to watch NFL Live and it worked fine. If that's worth anything.
Wow. And right when ESPN permanently moves their primetime and weekend games from ESPN3 to WatchESPN as well. If they don't do something quick, ESPN isn't going to have a good autumn on the digital front.
I don't use that app, but I will mention that the NBA online version of the season pass is HORRIFIC! It is all but impossible to skip around to different parts of the game. The NFL has somehow found a way to allow you to watch your home team's games after they've aired. Why can't/doesn't the NBA? Doubly annoying.